Trust in Post Office drops in wake of Horizon IT scandal

The Post Office has plummeted from its position as Britain’s sixth-most-trusted financial, banking and insurance brand to 135th in the space of just 12 months amid public outcry over the Horizon IT scandal, new polling suggests.

- ANDY GREGORY

The company is now at risk of losing a third of its “heartland” older customer base, the study found, with the number of over-fifties considering using Post Office services falling from 60 to 40 per cent in less than a year.

Trust in the Post Office as a whole fell to 69 per cent in April, down from 83 per cent the previous year, according to polling by Savanta seen exclusively by The Independent. The rolling survey interviews more than a million consumers every year, covering over 2,500 UK brands.