In the traditional banking, the core objective was to perform the basic functions such as depository institutions, maintain deposits, make loans, and control the checkable deposits portion of the economy's money.
Now with modern banking system and advent of technologies, loads of services are being rendered which were either not there in traditional banking or getting fulfilled unsatisfactorily.
The unprecedented change in technology is revolutionising the banking system in terms of operational productivity and quality of customer service which is very much dependent on the three fundamental pillars - People, Process and Technology.
People - People are the custodians of the digital revolution. They value the customer relationship, they examine the process, they know the know how. Involving the right set of people in technology implementation can yield the best desired output.
Process: It involves automating various processes within the banking sector to achieve agile phenomena, improved efficiency and better customer satisfaction. Apart from various technologies like mobility, self banking etc. which are already in place, ARTIFICIAL INTELLIGENCE (AI) is pushing the boundaries towards extensive automation.
Technology- Last two decade saw a massive changes in banking sector due to adoption of Information communication and technology (ICT). Banks started introducing technology in banking in order to streamline the processes and better customer experience. Few of the key milestones were:
1) Manual Banking to ALPM
2) ALPM to centralized banking solution
3) Lending Automation Solutions
4) Different Packages for work like Pensions, Tax Collections etc
5) Different SMS Services
6) E lobby and different Transactions machines like ATMs,Cash deposit machine, Passbook printing machine.
7) Introduction of Call Centers
هذه القصة مأخوذة من طبعة July 2018 من BANKING FINANCE.
ابدأ النسخة التجريبية المجانية من Magzter GOLD لمدة 7 أيام للوصول إلى آلاف القصص المتميزة المنسقة وأكثر من 9,000 مجلة وصحيفة.
بالفعل مشترك ? تسجيل الدخول
هذه القصة مأخوذة من طبعة July 2018 من BANKING FINANCE.
ابدأ النسخة التجريبية المجانية من Magzter GOLD لمدة 7 أيام للوصول إلى آلاف القصص المتميزة المنسقة وأكثر من 9,000 مجلة وصحيفة.
بالفعل مشترك? تسجيل الدخول
ICICI Bank partners with PhonePe to offer instant credit on UPI
ICICI Bank announced that it has partnered with PhonePe to offer instant credit on UPI to its pre-approved customers on the app of the digital payments company.
Indiagold Eyes Major Expansion in India's Gold Loan Market
Indiagold, a prominent fintech company specialising in gold loans, is set to disrupt the gold loan industry with its ambitious expansion plans and innovative product offerings.
RBI CIRCULAR
Facilitating accessibility to digital payment systems for Persons with Disabilities Guidelines
Legal News
The Supreme Court announced the launch of a new webpage on its official website providing summaries of landmark judgments.
The Role and Impact of the Insolvency and Bankruptcy Code (IBC) in NPA Recovery
Indian banks, especially grappling with the mounting challenge of Non-Performing Assets (NPAs) within Scheduled Commercial Banks (SCBs), are experiencing a significant downturn in their capacity for credit recycling, resulting in reduced business opportunities and declining profits. However, various factors contributing to the severity of NPA problem are including macro-economic, political, and internal factors, emphasizing the complexity of the issue. With this background, the present study puts an effort to look at the role of the Insolvency and Bankruptcy Code (IBC) in NPA recovery and also showcasing its significance in resolving insolvency and maximizing creditor recovery.
Big Data in Banking: Analysing its Role, Advantages and Challenges
Globally Inflation started rising post April 2021 and went above the target range set by most of the Central Banks. It had remained low and dormant for a substantial duration since the global financial crisis. CPI inflation in developed countries such as US, UK and Euro zone, began to exceed their traditional target of 2% and continue to stay at these elevated levels till recent time.
Is SIP Always the Best Option? A Look into Lump-Sum vs SIP During Volatile Markets
SIP is a method of investing a fixed amount at regular intervals, typically monthly, into a mutual fund. It allows investors to buy more units when prices are low and fewer when prices are high, a process known as rupee cost averaging.
Strategies for Mutual Fund Retail Investors during market downturns
When stock markets experience a decline, mutual fund investors often face a sense of insecurity and apprehension. The volatility can lead to impulsive decisions, which, rather than securing financial health, may impair long-term investment objectives.
The Rise of Green Marketing: Driving Sustainable Change
Green marketing refers to the practice of promoting products or services that are environmentally friendly or sustainable. It involves incorporating eco-friendly elements into various aspects of marketing strategies, including product development, packaging, advertising, and distribution.
Fraud Risk Management In Banking
Fraud risk management is a fundamental aspect of overall Risk Management within the banking sector. In India, banks adhere strictly to guidelines set forth by the Reserve Bank of India (RBI) to prevent, detect, and promptly report fraudulent activities.
