Government of Telangana Aims to Extend its Government Services Platform on Mobile

After successfully delivering citizen services over MeeSeva platform for 5 years, Telangana govt. is busy setting up T-Folio to extend the same over smartphones

Making government services available to citizens is something that has been and continues to be undertaken by both central and state governments very seriously, as a part of the NeGP (National eGovernance Plan). These initiatives aim to provide universal and non-discriminatory delivery of government services to citizens with more efficiency, transparency and accountability.

One such praiseworthy initiative is the govt. of Telangana’s MeeSeva platform. The initiative won the Gem of Digital Award at a conference that was hosted in Jan 2018by CMR and Coeus Age, in association with HP Inc. The word MeeSeva stands for “At your service” in Telugu. It’s an online platform that aggregates various G2C and G2B services and provides them to citizens anywhere and anytime. what’s noteworthy about the platform is the pace at which it has grown. In 2017 beginning, MeeSeva offered less than 50 services, but by the end of the year, this number crossed 600+services from 30+ government departments.

A SUCCESSFUL PUBLIC-PRIVATE PARTNERSHIP 

MeeSeva is being run by a semi-government agency called the MeeSeva Franchise Owners welfare Association. In Nov last year, six years after it was established, the association celebrated 10 crore transactions across Telangana on the platform. Since its inception, the franchises that mediate these services have expanded to 4,758 across 31 districts in Telangana. This is quite an achievement considering that the association is semigovt. The govt. attributes the success to the fact that it has been periodically increasing the commission charges to the franchise owners.

EXTENDING GOVT. SERVICES OVER MOBILE ​​​​​​​