Don't Wait For Cellphone Bill Shock
Finweek English|15 March 2018

Out-of-bundle data rates have left many cellular contract customer out of pocket. Customers should ensure that their package suits their needs – because cellphone service providers are unlike to do it on your behalf.

Lloyd Gedye
Don't Wait For Cellphone Bill Shock

To keep a customer demands as much skill as to win one,” goes the American proverb. In the past few months it has become abundantly clear that this is a lesson my cellphone service provider has yet to learn.

I am deliberately calling my cellphone company a service provider in this column, because that is what it does. But it seems to have conveniently forgotten that.

I have also not named the company, because I am pretty sure that there are plenty of consumers reading this who have had similar experiences with other service providers. This is not a company specific problem; the industry has a culture of trying to get away with whatever is it can.

A few months ago, my cellphone bill was abnormally high, more than one-and-a-half times my usual bill. I popped into one of my service provider’s retail stores to check what was going on.

When I did, I discovered that I had used a tiny amount of data over my allocation and had been charged more than half my normal bill for this infraction. To say I was peeved would be putting it mildly.

هذه القصة مأخوذة من طبعة 15 March 2018 من Finweek English.

ابدأ النسخة التجريبية المجانية من Magzter GOLD لمدة 7 أيام للوصول إلى آلاف القصص المتميزة المنسقة وأكثر من 9,000 مجلة وصحيفة.

هذه القصة مأخوذة من طبعة 15 March 2018 من Finweek English.

ابدأ النسخة التجريبية المجانية من Magzter GOLD لمدة 7 أيام للوصول إلى آلاف القصص المتميزة المنسقة وأكثر من 9,000 مجلة وصحيفة.

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