India’s food delivery market is growing at a rate of 33 percent per annum and is expected to touch `93,600 crores (13 billion dollars) by 2023, despite an initial drop in sales over health and safety concerns in the wake of COVID-19. The findings are from ‘India Food Service Delivery Report 2021,’ a first-of-its-kind study that maps current and future foodservice delivery markets in the country.
While the pandemic initially led to a drastic 70 percent drop in online food delivery, especially from March 2020 to the end of 2020, many ‘better brands’ managed to recover 50 to 60 percent of their pre- COVID sales, eventually, according to the report. “There was also a trend for DIY food and cocktail kits from various restaurant chains. Many new cloud kitchens have come up during the pandemic increasing the choice for customers,” adds Samir Kuckreja, Founder & CEO, Tasanaya Hospitality, who has also worked on this report along with Jasper Reid, founder, IMM; and Peter Backman, a globally renowned food service professional.
On the road to recovery, both the aggregators and restaurants have worked together to deliver a safe dining experience. “Some of the measures implemented include temperature checks for kitchen and delivery staff, live streaming from restaurant kitchens, and strict COVID protocols being followed in the kitchens and by aggregator teams,” says Kuckreja.
هذه القصة مأخوذة من طبعة September - October 2021 من Hospitality Talk.
ابدأ النسخة التجريبية المجانية من Magzter GOLD لمدة 7 أيام للوصول إلى آلاف القصص المتميزة المنسقة وأكثر من 9,000 مجلة وصحيفة.
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هذه القصة مأخوذة من طبعة September - October 2021 من Hospitality Talk.
ابدأ النسخة التجريبية المجانية من Magzter GOLD لمدة 7 أيام للوصول إلى آلاف القصص المتميزة المنسقة وأكثر من 9,000 مجلة وصحيفة.
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Technology vital post COVID
The recent DDP Digital Conclave titled ‘The Post Pandemic Reset’ focused on hospitality and how technology would play a major role in a reset for the post-COVID world.
Local experiences
There will be more challenges along the way. However, COVID-19 has shaped the industry for a better, sustainable and enriching future, says Patrick Taffin, Assistant Dean, SHMS Leysin.
IHE GOES PHYSICAL
India’s one of the largest B2B hospitality expos, the four-day IHE 2021, opens on September 24 at IEML, Greater Noida and will be a 100 per cent ‘physical show’.
FHRAI-IHM GETS NCHMCT AFFILIATION
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On the road to recovery
The food delivery market is dominated by Swiggy and Zomato, sharing 85 percent of the total market between them, says the India Food Service Delivery Report 2021.
Focus on feedback
Domestic tourism has emerged as a sustainable segment to watch out for especially in post-pandemic business recovery scenarios, says Pankaj Gupta, General Manager, Holiday Inn Jaipur City Centre.
HOMESTAY IN THE HIMALAYAS
Invoking the grandeur and nobility of the Raj era, Jungle House – a boutique homestay in Shimla, Himachal Pradesh – opens its doors for guests.
Cautiously optimistic
Pinning Raffles Udaipur on Accor’s global map, Kerrie Hannaford, VP – Commercial, Accor India & South Asia talks about raising the bar with immersive hospitality and emotional luxury.
ACQUISITION MODE
Click Hotels by Suba has acquired 35 hotels across 22 new destinations in India. By 2023, the hospitality conglomerate targets to cross 3,000+ rooms.
A complete solution
Built on the airspace of a conventional railway station, The Leela Gandhinagar reflects the vision of modern India, says Jaideep Anand, Vice President and General Manager, The Leela Gandhinagar.
