Housekeeping in hotels was traditionally a back-of-thehouse or behind-the-scenes process. However, the pandemic has brought it front and center. Today, hotels proudly flaunt their hygiene practices prominently to assure guests that they are primed for business, while keeping safety as the focal point.
On the occasion of International Housekeepers Week, which was celebrated from 12th to 18th September, 2021, Vinita Bhatia spoke to Dibyajyoti Majumder, Executive Housekeeper, The Westin Gurgaon to understand how the role and function of housekeeping has changed in today’s era.
Adhering to social distancing norms and keen to limit contact, are guests less inclined to allow hotel staff entry into their room, without their express permission?
About 90% of guests are opting for more frequent cleaning and sanitisation in their room. Guests, in fact, are very curious and interested to know how their room is cleaned, how often it’s cleaned and who is responsible for maintaining a safe environment, especially post-pandemic.
How does this affect the housekeeping duties during the limit of their stay?
We have enforced elevated precautionary operational protocols toensure that the latest guidelines on heightened sanitation practices, hygiene and clinical cleaning are met. This includes usage of specialised products, colour coded dusters for cleaning different surfaces and proper PPE equipment for associates as per brand protocols while maintaining safe distance while interaction.
هذه القصة مأخوذة من طبعة October 2021 من Hotelier India.
ابدأ النسخة التجريبية المجانية من Magzter GOLD لمدة 7 أيام للوصول إلى آلاف القصص المتميزة المنسقة وأكثر من 9,000 مجلة وصحيفة.
بالفعل مشترك ? تسجيل الدخول
هذه القصة مأخوذة من طبعة October 2021 من Hotelier India.
ابدأ النسخة التجريبية المجانية من Magzter GOLD لمدة 7 أيام للوصول إلى آلاف القصص المتميزة المنسقة وأكثر من 9,000 مجلة وصحيفة.
بالفعل مشترك? تسجيل الدخول
Toxicity Derailing You?
A young lady employee in Pune apparently died due to work stress. This elicited a severe backlash. Platforms are abuzz with the urban educated venting about exploitative practices, dealing with stress and a toxic work culture. Looking at this trending topic from a different angle.
The Future of Dining
Here's how to position your restaurant for long-term success.
From Smart Showers to Self-Cleaning Toilets
Innovations in hotel bath fittings are here to Stay...
A Winning Affair
The Hotelier India GM Summit & ESG Awards 2024 (Northern Region) was an evening to remember.
The Celebrity Chef Connection
Hotels are shaking and stirring up their food and beverage offerings by having celebrity chefs showcase their repertoire to serve guests new experiences.
Sleep Like A Baby
As sleep tourism gains ground, the hospitality industry is all set to ensure that guests can make the most of the movement.
Cyber Security in Hospitality
Here's how to protect your guests from digital intruders.
Untouched Trails
Rahul Uppal and Manoj Sihag, Directors, Echor Hotels Pvt Ltd, share their passion for creating travel experiences in offbeat destinations...
From Maldives to India
Stéphane Laguette, Chief Commercial Officer, Atmosphere Core, on his company's next big move: India.
"Fostering meaningful relationships is crucial"
General Manager, Conrad Bengaluru, Digvijay Singh on his management mantras, challenges as a hotel GM, advice to aspiring GMs and more...