Case Study: The Rules For Delayed Luggage Are Tricky
The Independent|June 28, 2023
The good news, from Gunter Strauss's point of view, is that he touched down in Brazil after flying from London Heathrow via Paris CDG to Rio. But he could be happier
SIMON CALDER
Case Study: The Rules For Delayed Luggage Are Tricky

"British Airways would have been more convenient as it is a direct flight, but their prices are outrageous," he writes. "On arrival in Rio we found that our luggage had been left behind in Paris and should be sent on to Brazil in a day or two." Gunter's bags have been "short-shipped" - airline parlance for left behind.

"Normally, on arrival in Rio, we travel straight on to our final destination, Pereque, a five-hour drive south in the beautiful Atlantic rainforest. Air France has advised us that they will not be willing to transport our luggage on to our destination. We will have to collect it at Rio airport. The dilemma now is either to stay at a hotel in Rio until our luggage arrives or to drive back to Rio once we have confirmation from Air France. This would be a round trip of some 600km. So my question is: who pays for the quite considerable cost and inconvenience, whichever option we choose?"

هذه القصة مأخوذة من طبعة June 28, 2023 من The Independent.

ابدأ النسخة التجريبية المجانية من Magzter GOLD لمدة 7 أيام للوصول إلى آلاف القصص المتميزة المنسقة وأكثر من 9,000 مجلة وصحيفة.

هذه القصة مأخوذة من طبعة June 28, 2023 من The Independent.

ابدأ النسخة التجريبية المجانية من Magzter GOLD لمدة 7 أيام للوصول إلى آلاف القصص المتميزة المنسقة وأكثر من 9,000 مجلة وصحيفة.

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