'I don't believe in the new normal'
Business Today India|March 19, 2023
John Pearson, CEO of DHL Express, talks about how the pandemic came as a boost to the logistics business, why his company focusses on people, and the way ahead for his company
'I don't believe in the new normal'

While emphasising that the challenges thrown up by the Covid-19 pandemic and subsequent geopolitical developments have boosted the logistics business, John Pearson, CEO of international logistics service provider DHL Express, sees a continued focus on digitalisation, sustainability, globalisation and e-commerce being critical to the company's future market strategy. In an exclusive interaction with Business Today's Manish Pant, the 60-year-old DHL veteran says that the company would maintain its laser-sharp focus on people-be it employees or customers to drive its quality of services and growth in India and the world. Edited excerpts:

Q: What's the new normal in this VUCA world?

A: I don't believe in the [term] 'new normal'. The world has changed a lot in terms of working from home and things like that. But when we talk about logistics and supply chain, things haven't changed much. Like, people now look at the Icelandic ash cloud crisis of 2010 as a weather thing. [But] it was a major logistical catastrophe, where no aircraft, including DHL, was flying over Europe for those 30-40 days. Everyone said they were going to change their supply chains... that they were going to bring them closer to where consumption was happening through nearshoring and reshoring. What happened? Nothing!

هذه القصة مأخوذة من طبعة March 19, 2023 من Business Today India.

ابدأ النسخة التجريبية المجانية من Magzter GOLD لمدة 7 أيام للوصول إلى آلاف القصص المتميزة المنسقة وأكثر من 9,000 مجلة وصحيفة.

هذه القصة مأخوذة من طبعة March 19, 2023 من Business Today India.

ابدأ النسخة التجريبية المجانية من Magzter GOLD لمدة 7 أيام للوصول إلى آلاف القصص المتميزة المنسقة وأكثر من 9,000 مجلة وصحيفة.

المزيد من القصص من BUSINESS TODAY INDIA مشاهدة الكل
"IF ANYONE WANTS TO INVEST, COME TO HYDERABAD"
Business Today India

"IF ANYONE WANTS TO INVEST, COME TO HYDERABAD"

Telangana CM Revanth Reddy's global ambitions, AI, green energy, and how Hyderabad is positioning itself as a premier business and innovation hub

time-read
2 mins  |
February 16, 2025
Where Food Meets Magic
Business Today India

Where Food Meets Magic

THE FOOD AT THE ROCA BROTHERS' RESTAURANT IN GIRONA TRANSCENDS THE ORDINARY TO BECOME PURE MAGIC

time-read
4 mins  |
February 16, 2025
"INDIA SHOULD CONSIDER LAND POOLING MODEL"
Business Today India

"INDIA SHOULD CONSIDER LAND POOLING MODEL"

Andhra Pradesh (AP) minister Nara Lokesh talks about what governments can learn from the state about overcoming the land availability challenge

time-read
1 min  |
February 16, 2025
Breaking Barriers: The Extraordinary Journey of Pulkit Prakash
Business Today India

Breaking Barriers: The Extraordinary Journey of Pulkit Prakash

In an era where success often seems predetermined by privilege, Pulkit Prakash's journey from modest beginnings to legal eminence challenges conventional narratives. His remarkable transformation into the founding partner of Niti Bodh, a prestigious law firm, demonstrates how unwavering determination can reshape destinies.

time-read
2 mins  |
February 16, 2025
"Keep the company's imperatives in mind first"
Business Today India

"Keep the company's imperatives in mind first"

Westlife Foodworld Limited is a fast food restaurant holding company

time-read
1 min  |
February 16, 2025
Beyond the Scalpel: How Dr. Unmesh Takalkar Revolutionized Healthcare in Central Maharashtra
Business Today India

Beyond the Scalpel: How Dr. Unmesh Takalkar Revolutionized Healthcare in Central Maharashtra

In an era where medical excellence often leads to overseas opportunities, one doctor chose a different path - transforming his homeland's healthcare landscape instead of seeking personal fortune abroad. Dr. Unmesh Vidyadhar Takalkar's journey from a bright medical student to a pioneering healthcare visionary in Marathwada stands as a testament to the power of purpose-driven leadership.

time-read
2 mins  |
February 16, 2025
"Fils WILL MAKE A COMEBACK, MAYBE THIS YEAR"
Business Today India

"Fils WILL MAKE A COMEBACK, MAYBE THIS YEAR"

Veteran investor Madhusudan Kela, Founder of MK Ventures, on Union Budget 2025-26, the future trajectory of the market, the Indian economy and more

time-read
7 mins  |
February 16, 2025
"TAX CUT TO PUT MONEY INTO PEOPLES' HANDS"
Business Today India

"TAX CUT TO PUT MONEY INTO PEOPLES' HANDS"

Tuhin Kanta Pandey, Finance and Revenue Secretary, and Arunish Chawla, Secretary of DIPAM, explain the macro philosophy of the Budget

time-read
2 mins  |
February 16, 2025
A BONANZA FOR THE MIDDLE CLASS
Business Today India

A BONANZA FOR THE MIDDLE CLASS

THE GOVERNMENT INCREASED THE TAX EXEMPTION LIMIT TO 12 LAKH AND REVISED RATES LOWER UNDER THE NEW TAX REGIME IN THE BUDGET FOR FY26. WITH A NEW INCOME TAX BILL ON THE WAY, WHAT DO THE MEASURES MEAN FOR TAXPAYERS?

time-read
6 mins  |
February 16, 2025
Expect Private Investment Cycle To Pick Up
Business Today India

Expect Private Investment Cycle To Pick Up

The government's budgetary strategy focusses on modification and moderation, a fine balance between the long term and the short term

time-read
3 mins  |
February 16, 2025