Over the past few years we have witnessed remarkable and impactful changes in this sector, but we have only scratched the surface. In coming times, we are set to witness more advancements in AI, ultimately altering how businesses will communicate with customers. According to new research by Gartner, more than 85 per cent of customer service and tech leaders are looking to explore or pilot conversational generative AI solutions in 2025.
Business-customer interactions have evolved over the years from basic one-way messaging to two-way personalised communications. The rise of Conversational Internet has also reshaped the landscape, particularly in mobile-first economies that skipped the website and browser era. In fact, conversational interfaces have become the new browsers. The latest developments in Generative AI make it all the more true.
AGENTIC AI A NEW FRONTIER
Today, AI chatbots can answer FAQs, provide support and even process transactions. But the Gen AI agents will be capable of understanding context at an entirely new level.
هذه القصة مأخوذة من طبعة December 2024 - January 2025 من Entrepreneur magazine.
ابدأ النسخة التجريبية المجانية من Magzter GOLD لمدة 7 أيام للوصول إلى آلاف القصص المتميزة المنسقة وأكثر من 9,000 مجلة وصحيفة.
بالفعل مشترك ? تسجيل الدخول
هذه القصة مأخوذة من طبعة December 2024 - January 2025 من Entrepreneur magazine.
ابدأ النسخة التجريبية المجانية من Magzter GOLD لمدة 7 أيام للوصول إلى آلاف القصص المتميزة المنسقة وأكثر من 9,000 مجلة وصحيفة.
بالفعل مشترك? تسجيل الدخول
Chords of Success
For Saahil Goel, the deep-rooted passion for playing the guitar dates back to his high school days. Influenced by legends like Pink Floyd, Led Zeppelin, and the Pakistani band Strings, his musical journey mirrors his leadership style-balancing focus, discipline, and a collaborative spirit. Goel feels that playing guitar has enhanced his ability to balance focus and teamwork as a founder of an eCommerce shipping start-up.
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Speedy Growth Killed My Startup
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