AI, Mental Health Drive KPMG'S People Agenda

Consultancy installs chatbots to answer queries and nudge staff to finish pending work, fosters inclusive work culture.

- ASHUTOSH KUMAR

AI-BASED CHATBOTS to automate HR processes, plan to provide cover for mental health, recognising social and financial well-being as an important aspect of work life while remaining committed to diversity make KPMG India stand out from the crowd.

One of the key initiatives this year has been an AI-based chatbot to answer policy and other queries of employees and nudge them to complete upcoming training and other compliances. "The project is close to my heart," says Sunit Sinha, partner and head of People, Performance and Culture, KPMG in India. The pilot was done with 500 employees. The initiative will cover 22,000 employees in FY25.