![How to Win Hotel Guests' Loyalty!](https://cdn.magzter.com/1350554755/1693399784/articles/XKIlqU3jc1693554679096/HOW-TO-WIN-HOTEL-GUESTS-LOYALTY.jpg)
Here we talk to hospitality stalwarts as they share their winning strategies they consider fruitful to keep the customers happy and patronize the hotel. As the hotel industry is a vibrant and dynamic sector that is constantly evolving, 'Attracting and Retaining of the Guests' becomes imperative as the ultimate aim.
"Special discounts and deals can attract guests for a onetime visit, but for a long-term relationship, it is essential to create value-based propositions and unique experiences such as Yoga classes, Ayurvedic therapies, curated experiential food festivals." - Shuvendu Banerjee, General Manager, Crowne Plaza New Delhi Okhla
Loyalty is Royalty
Shuvendu Banerjee, General Manager, Crowne Plaza New Delhi Okhla
Guest loyalty is always at the forefront at Crowne Plaza New Delhi Okhla as it helps foster an environment that allows sustainable growth. Repeat guests not only benefit the hotel with boosted occupancy and revenues but also allow hotel team members to develop relationships with the guests. This helps team members better anticipate guest needs and can set a hotel up for an enhanced guest experience. Trends say that average order value of a repeat guest is higher than a first-time visitor.
Our hotel is a part of IHG Group and our re-imagined 'IHG One Rewards' program connects members to IHG Hotels and Resort's growing portfolio to 17 brands and 60,000+ hotels across the world. Revolving truly around its guests, the program offers them richer benefits, more ways to earn, newly enhanced credit cards, all powered by leading technology on an easy-to-use mobile app.
هذه القصة مأخوذة من طبعة July - August 2023 من Hotel Business Review.
ابدأ النسخة التجريبية المجانية من Magzter GOLD لمدة 7 أيام للوصول إلى آلاف القصص المتميزة المنسقة وأكثر من 9,000 مجلة وصحيفة.
بالفعل مشترك ? تسجيل الدخول
هذه القصة مأخوذة من طبعة July - August 2023 من Hotel Business Review.
ابدأ النسخة التجريبية المجانية من Magzter GOLD لمدة 7 أيام للوصول إلى آلاف القصص المتميزة المنسقة وأكثر من 9,000 مجلة وصحيفة.
بالفعل مشترك? تسجيل الدخول
![A Tranquil Paradise! Radisson Hotel Jass Khajuraho](https://reseuro.magzter.com/100x125/articles/1635/1677174/9AZPl_Y4p1713961999190/A-TRANQUIL-PARADISE-RADISSON-HOTEL-JASS-KHAJURAHO.jpg)
A Tranquil Paradise! Radisson Hotel Jass Khajuraho
Sprawling in six acres in the midst of the vast open countryside with gentle undulating landscape and clean, fresh unpolluted air, Radisson Hotel Jass Khajuraho is a perfect union of classic design with subtle elegance.
![Running F&B Operations](https://reseuro.magzter.com/100x125/articles/1635/1677174/0lq0KnUDo1713961815186/RUNNING-FB-OPERATIONS.jpg)
Running F&B Operations
Heading the F&B department of a hotel successfully is both exciting as well as challenging. It becomes evident that running an F&B operation is not a smooth sailing business at all.
![Abrogating Attrition](https://reseuro.magzter.com/100x125/articles/1635/1677174/DV2O0xvdD1713961016113/ABROGATING-ATTRITION.jpg)
Abrogating Attrition
One constant problem that has been incessantly proving a bothersome malady for the hospitality industry is the shortage and retention of skilled manpower, as this makes or mars the future of the property. Possessing innovative and problem-solving capabilities the workforce can add to the success of the hotel. Skills like patience, multitasking, positivity are a few of abilities which attribute to the success of the hotel as it helps in the hotel being able to provide excellent customer service in all circumstances. But shortage of skilled manpower has been a constant problem of the industry. Ashok Malkani delves on several aspects of the shortage and retention of employees.
![Women as Impactful Leaders in Hospitality!](https://reseuro.magzter.com/100x125/articles/1635/1677174/82-rkzEGV1713960623058/WOMEN-AS-IMPACTFUL-LEADERS-IN-HOSPITALITY.jpg)
Women as Impactful Leaders in Hospitality!
The dynamic hospitality industry stands as a shining example of gender equality as more and more women are leading from the front in key positions.
![Does hospitality industry have...Gender Equity?](https://reseuro.magzter.com/100x125/articles/1635/1677174/_pNDdcYkL1713958279935/DOES-HOSPITALITY-INDUSTRY-HAVEGENDER-EQUITY.jpg)
Does hospitality industry have...Gender Equity?
Hospitality industry has been considered as one of the forerunners in growth in India's service sector. Though the hotel industry is an appealing one, with diverse workforce, women have, historically, been underrepresented.
![Making Room for Hygiene](https://reseuro.magzter.com/100x125/articles/1635/1549070/Jv85emA9_1703672574064/MAKING-ROOM-FOR-HYGIENE.jpg)
Making Room for Hygiene
Adequate training, strict supervision and ensuring safe and healthy working conditions of the cleaning staff are key to maintaining room hygiene in a hotel.
![Legacy Secured](https://reseuro.magzter.com/100x125/articles/1635/1549070/g97PF-tE71703672448250/LEGACY-SECURED.jpg)
Legacy Secured
JK Khurana Dedicates Lifetime Achievement Award to Son Vicky Khurana and daughter-in-law Seema Khurana, as he entrusts Venus Industries to the Next Generation.
!["It is the Journey Itself, Marked by Innovation and Development that I Relish as much as The Final Product"](https://reseuro.magzter.com/100x125/articles/1635/1549070/4wWl2mezP1703672089686/IT-IS-THE-JOURNEY-ITSELF-MARKED-BY-INNOVATION-AND-DEVELOPMENT-THAT-I-RELISH-AS-MUCH-AS-THE-FINAL-PRODUCT.jpg)
"It is the Journey Itself, Marked by Innovation and Development that I Relish as much as The Final Product"
Somesh Agarwal, Chairman and Managing Director, Rockwood Hotels and Resorts
![Ensuring Menu Success](https://reseuro.magzter.com/100x125/articles/1635/1549070/tf3lFKk9g1703671676380/ENSURING-MENU-SUCCESS.jpg)
Ensuring Menu Success
A new menu is considered an excellent way to get the visibility and break the monotony. No wonder, chefs are always thinking about introducing new dishes in their menu several times throughout the year.
![Wooing Millennial Guests](https://reseuro.magzter.com/100x125/articles/1635/1549070/L2YTnUAWR1703671094978/WOOING-MILLENNIAL-GUESTS.jpg)
Wooing Millennial Guests
Understanding millennials goes beyond demographic data and analysis. Interestingly, it involves comprehending their values, preferences, and the desire for offbeat experiences. Latest technology, sustainability elements, and cultural immersions play a key role.