India is the world’s second-largest telecommunications market, and over the next five years, the completion of the 5G rollout, rise in mobile phone penetration and decline in the cost of data will contribute to the addition of 500 million new Internet users in the country, creating opportunities for old and new players alike.
Along with a growing number of users, the ways we as a country work, live, and communicate are also undergoing large-scale changes that are redefining customer expectations for the industry. Rapid digital advancements are causing systematic changes to products and the broader ecosystem. For instance, the expansion of 5G technology is dramatically expanding and improving connectivity.
In a convenience-driven market like India, consumers expect to engage with telco providers seamlessly via their mobile devices. This mobile-first expectation requires organisations to provide an optimal digital customer experience and seamless connectivity.
ROADBLOCKS TO DELIVERING THE BEST CX
Delivering the best possible customer experiences is crucial to a successful business. In India, a lack of personalisation and localisation in online content is one roadblock to creating these experiences. According to the State of Observability for IT and Telco report, technology and telecommunications organisations had high-business-impact outages at a higher frequency than other business types, with 37% indicating that they experienced these outages at least once a week.
هذه القصة مأخوذة من طبعة October 2024 من Voice and Data.
ابدأ النسخة التجريبية المجانية من Magzter GOLD لمدة 7 أيام للوصول إلى آلاف القصص المتميزة المنسقة وأكثر من 9,000 مجلة وصحيفة.
بالفعل مشترك ? تسجيل الدخول
هذه القصة مأخوذة من طبعة October 2024 من Voice and Data.
ابدأ النسخة التجريبية المجانية من Magzter GOLD لمدة 7 أيام للوصول إلى آلاف القصص المتميزة المنسقة وأكثر من 9,000 مجلة وصحيفة.
بالفعل مشترك? تسجيل الدخول
Data discomfort: Why India's data connectivity speeds are falling
India is one of the world’s biggest markets for 5G Internet services, but that has come at the cost of connectivity speed—at least for now
A full-stack mission to orbit
With its all-in-one model, Dhruva Space is merging satellite design, launch, and support under one roof to streamline India's space-tech future
5G dreams: A tech revolution hits roadblocks
India's swift 5G rollout encounters hurdles as operators struggle to monetise their investment, with sluggish consumer and enterprise adoption stalling growth
Empowering India's next-gen business pathways
Cloud, data centres, and 5G form a powerful trio, shaping India’s digital future with scalable infrastructure, seamless connectivity, and rapid innovation
Interconnected technologies, unlocking enterprise growth potential
The synergy of AI, IoT, and 5G is transforming business operations, enabling smarter decision-making and paving the way for scalable, data-driven growth
Beyond the 5G horizon, a new era of user expectations
Telecom experts explore a future beyond 5G, revealing how Al, loT, and secure infrastructure will transform industries and meet rising user demands
Unfolding India’s digital journey beyond 5G
India’s telecom leaders envision a future of next-gen connectivity, aiming for a digitally inclusive landscape driven by innovation and sustainable growth
Digital infrastructure: not the Achilles' heel but the jugular
As cyber threats intensify, digital infrastructure faces rising risks, demanding vigilant, multi-layered defences to ensure resilience for the future.
BUILDING SMARTER HIGHWAYS IN TELECOM'S NEW DIGITAL FRONTIER
Autonomous networks enable telcos to streamline operations, enhance services, and reduce costs, driving efficiency in a data-driven, hyperconnected world
Pre-zero data dreams: Are AI smartphones leading the way?
Artificial Intelligence can unlock personalised insights, ushering in a new era of data-driven experiences that anticipate user needs before they are expressed.