HUMAN FACTORS IN TWO-WAY RADIO COMMUNICATIONS

The Human factors database of worldly experience has proven to us all time and again, that four factors ensure that even the most skilled professionals are ultimately exposed to making errors and mistakes.

- DYLAN KEMLO

THE FACTORS ARE:

Inherent limitations of human memory

Effects of stress and fatigue

Risks associated with distractions and interruptions

Limited ability to multitask

One way to limit this occurrence is to adopt effective Two-Way Communication methods that create a well-understood environment, reduce the chances of error and, consequently, support an accomplished Safety Management System (SMS).

When analysing Two-Way Communication in general, the following factors are highlighted namely:

The receiver will feedback the information as passed to the sender, which forms what can be defined as a 'Closed Feedback Loop'.

By making any relevant corrections during this conversational period, the sender and receiver can be said to be working together in order to achieve the same outcome.