SCOTTISH Power, OVO Energy and British Gas must "urgently" improve their customer service after they were found to be the worst energy suppliers for responding effectively to problems.
Which? said "all too often" consumers were being left on hold, stuck in never-ending chatbot loops or passed from department to department with no resolution.
Energy is currently the worst performing sector for customer service, according to the consumer watchdog's 2023 customer service survey.
It said the finding was "unacceptable" when soaring bills have driven the cost-of-living crisis.
هذه القصة مأخوذة من طبعة March 22, 2024 من Daily Record.
ابدأ النسخة التجريبية المجانية من Magzter GOLD لمدة 7 أيام للوصول إلى آلاف القصص المتميزة المنسقة وأكثر من 9,000 مجلة وصحيفة.
بالفعل مشترك ? تسجيل الدخول
هذه القصة مأخوذة من طبعة March 22, 2024 من Daily Record.
ابدأ النسخة التجريبية المجانية من Magzter GOLD لمدة 7 أيام للوصول إلى آلاف القصص المتميزة المنسقة وأكثر من 9,000 مجلة وصحيفة.
بالفعل مشترك? تسجيل الدخول
SO MUCH AT STEAK
WHAT'S that old saying again, one swallow doesn't make a summer? Well, one 6-0 win over Kilmarnock isn't going to guarantee that things are about to warm up over the winter period at Ibrox. With my old club currently shivering 11 points adrift at the top of the table, I'm not daft enough to suggest otherwise.
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