There's nothing like good customer service

I don’t know how you feel about this, but I like to be treated well when I spend money in a store. I don’t care if I am only spending two dollars or if I am spending five hundred dollars; I want to be treated with respect. I like it when I walk into a store and someone who works there greets me pleasantly, not with an attitude or like I’m a shoplifter. I love it when people who work in stores and shops act like they welcome my business and they have an interest in why I’m there to shop.

- Thera Martin

Certainly, people who work in customer service are in the hospitality industry. To me, the hospitality industry is not just hotels, restaurants, and bars. If you are not a people person, if your friends describe you as grumpy all the time, customer service should not be your career choice. If you are a receptionist, if you are a waitress or a hostess, if you are an airline steward or stewardess, if you are a cashier, or someone in marketing, advertising, or almost all things related to communications, you should be a people person.

For at least the last five months or so, there’s a woman who works in the service industry that I’ve wanted to spotlight in the SCOOP Newspaper. There’s never been a day that I’ve gone into the store where she works and she’s been grumpy, unpleasant, or unkind. She always has a smile on her face, a kind word on her lips, and a brisk, professional attitude all the while ringing up your order.