I am desperate to help my 80-year-old dad, JF, and his partner, who have been left without a landline for more than two months by BT.
This is especially difficult as my dad has relatives in Canada that he usually phones every weekend, and his partner is Japanese. Both need a landline to call their families so as to not feel isolated.
Despite numerous promises, more than 10 hours of phone calls to the company, booked and missed appointments, and two complaints being raised, nothing has happened.
Six months ago my dad and his partner moved closer to me so I could help them more. They had not moved in nearly 40 years and found the process stressful. Now to be left with no way of phoning family is adding to this.
I just want to know what I need to do to get my dad a landline. BT has taken his money and made lots of promises. I have explained numerous times about his age and that he is vulnerable, but no one is listening.
هذه القصة مأخوذة من طبعة November 09, 2024 من The Guardian.
ابدأ النسخة التجريبية المجانية من Magzter GOLD لمدة 7 أيام للوصول إلى آلاف القصص المتميزة المنسقة وأكثر من 9,000 مجلة وصحيفة.
بالفعل مشترك ? تسجيل الدخول
هذه القصة مأخوذة من طبعة November 09, 2024 من The Guardian.
ابدأ النسخة التجريبية المجانية من Magzter GOLD لمدة 7 أيام للوصول إلى آلاف القصص المتميزة المنسقة وأكثر من 9,000 مجلة وصحيفة.
بالفعل مشترك? تسجيل الدخول
FTX files $1.8bn lawsuit against Binance and its former CEO
The collapsed cryptocurrency company FTX is suing Binance and its former CEO Changpeng Zhao, alleging that $1.8bn was \"fraudulently transferred\" by FTX management to Binance and its executives.
Ref's video nasty Coote suspended for foul-mouthed Klopp tirade
The Premier League referee David Coote has been suspended after video footage emerged of him calling Jürgen Klopp a \"German cunt\" and Liverpool \"shit\".
Van Nistelrooy leaves United as Amorim checks in
Ruud van Nistelrooy has left his role as assistant coach after the arrival of Ruben Amorim at Manchester United.
Merino backs Arsenal to stay in title race after 'difficult few weeks'
Mikel Merino insists Arsenal will thrive on the pressure of their bid to win the Premier League and has cited the late push in Sunday's 1-1 draw at Chelsea as evidence of their character.
Robertson not worried after being 'written off' by some
Andy Robertson has said he had a point to prove in Liverpool's win over Aston Villa having been \"written off\" for the first time in his storied Anfield career.
Unfamiliar City woes make this Guardiola's trickiest challenge
The champions struggling in the autumn is nothing new but the root of this season's problems appear different
Coote's mindless rant undermines trust in referees - he can have no complaints over the consequences
There is lots I do not want to know about the video featuring the Premier League referee David Coote.
'Proud father' Gil Gomes reveals a unique family tale
Angel Gomes's dad recalls his own remarkable football journey which took him from Angola to Salford via Hendon
Foden and Palmer among eight England dropouts
Lee Carsley has been rocked by an extraordinary eight withdrawals from his England squad to face Greece and Republic of Ireland in the Nations League, Phil Foden an unexpected name on the absentees list where he joins his Manchester City teammate Jack Grealish.
Ruthless Ruud catches Alcaraz cold in Turin
Carlos Alcaraz made a stuttering start to the ATP Finals in Turin as he suffered a shock first career defeat to the world No 7 Casper Ruud.
