A FRENCH firm blamed for this summer's passport shambles has been awarded a £322million deal to handle calls from Universal Credit claimants.
Teleperformance was fined hundreds of thousands of pounds for its failures with the passport hotline - where at its worst half of calls were not answered and other people were kept on hold for five hours.
But despite the controversy the firm won the new mega deal to handle calls from benefits claimants.
Demand for Universal Credit is expected to escalate as thousands of families struggle for cash during the cost-of-living crisis.
Paris-based Teleperformance will take over from Serco, which had been running a number of UC lines since the Covid-19 pandemic.
هذه القصة مأخوذة من طبعة October 16, 2022 من The Sunday Mirror.
ابدأ النسخة التجريبية المجانية من Magzter GOLD لمدة 7 أيام للوصول إلى آلاف القصص المتميزة المنسقة وأكثر من 9,000 مجلة وصحيفة.
بالفعل مشترك ? تسجيل الدخول
هذه القصة مأخوذة من طبعة October 16, 2022 من The Sunday Mirror.
ابدأ النسخة التجريبية المجانية من Magzter GOLD لمدة 7 أيام للوصول إلى آلاف القصص المتميزة المنسقة وأكثر من 9,000 مجلة وصحيفة.
بالفعل مشترك? تسجيل الدخول
White is good, but he's not Bellingham or Kane. If he wants to play for England, he must get in Tuch
ALTHOUGH there was something of a clamour for Thomas Tuchel to rock up at the draw for the European qualifying stage of World Cup 2026, he was never going to say much.
IT'S MARY'S GREAT BRITISH BREAK OFF
AT 89, Mary Berry has still got her eye firmly on the ball - the cue ball.
I found 5kg mushroom, no shiitake
FORAGER Alissimon Minnitt didn't have mushroom for other ingredients after finding this 5kg puffball.
DAIRY MILK Season of St Nick val
Store tags at £1 items to deter Xmas shoplifters
Cameras rolling in the deep
Behind-scenes docu of Adele gigs
George's little girl wrote to Santa and asked for Daddy to come back
WHEN little Amelie Gilbey wrote her Christmas list for Santa this year, she made a heartbreaking plea: she would happily give up all her presents if he could \"bring my daddy back\".
Labour turns off bonus tap for polluting firms' bosses
WATER bosses whose firms pollute our rivers will be barred from getting bonuses as part of a new clampdown.
Sara killer is pals with Lucy Letby
Pair who murdered kids play jail games
Social care boss pay boost after girl's death
A SOCIAL care boss whose team failed to protect Sara Sharif bagged an £8,700 pay rise after the schoolgirl's tragic death.
Chris story maker
CHRIS McCausland made history last night by becoming the first blind person to win Strictly.
