Fighting age-old attitudes and meeting ever changing guest expectations, sometimes with limited budget, while motivating, training and retaining the team members are some of the biggest challenges that Housekeeping Managers in hospitality properties in India face everyday.
These days, a hotel cannot be imagined without the housekeeping staff cleaning the lobby or attending to the needs of the guests. For what you will have without the housekeeping staff – whether they be in-house or outsourced -- is a mess that no guest will be willing to experience, perhaps even for free. It is for these reasons that this department is today recognised by experts as the backbone of the hotel industry. And what housekeeping personnel of hospitality industry do every day goes a long way in building relationships with guests and ensuring their repeat visits, thereby facilitating profitability.
“Traditionally, the responsibility of the housekeeping department was to prepare clean guestrooms on a timely basis but now enormous changes have been made in hotel’s housekeeping. The growth in the hotel industry and the increase in the usage of technology have fuelled this change, and now there is a lot more expectation and demand from the housekeeping department of the hotels as a whole,” explained Yuvraj Shinde, Executive Housekeeper, Novotel Goa Shrem Hotel.
But what one often forgets to appreciate is that carrying out the housekeeping job is seldom a cakewalk, although the housekeeping personnel often manage to make their job look easy to the outsiders. The first challenge may emanate from the top management of hotels if they still consider housekeeping as just an additional expense and refuse to increase the budget for it to meet the changing demands of both the employees and the guests.
This story is from the July/August 2016 edition of Hotel Business Review.
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This story is from the July/August 2016 edition of Hotel Business Review.
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