Artificial Intelligence has always inspired awe as it is one of the toughest experiment to reverse engineer what nature has made. It was so tough that for many decades, it remained only in the realm of science fiction, and the entire gestation period was described as AI winter. At last, the winter is over and the spring is here. AI is now prevalent in our midst, developed and deployed to push forward the frontiers of progress. Our cover story showcases the various applications, but more than that, it delves into a variety of key aspects such as technologies, speed, build vs buy, customer experience, risk management, fraud control and team structures.
Part 1
AI boosts CX using Voice, Video & Language
Question: What type of CX improvement has seen the biggest impact from AI? What played the main role in creating the impact of AI - data quantity or data quality or algorithm or innovation or something else?
Anand Bhatia endorses AI for enhancing customer interaction by layering with context & sentiment analysis leading to real-time personalization
Anand Bhatia is CMO & Head Analytics at Fino Payments Bank
The ability to understand the nature of the consumer’s conversation (is it a query, complaint, compliment, etc) is one of the biggest impacts of AI. This aids consumers who are not articulate and prone to making writing errors when sharing. This also saves time and energy in reverting to the customer and most importantly, increases accuracy. Data quality and quantity, both play a key role. But the most important role is played by feedback loops, which help algorithms learn.
Anjana Rao is Chief Strategy Officer at IndiaFirst Life Insurance
Diese Geschichte stammt aus der July 2021-Ausgabe von Banking Frontiers.
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Diese Geschichte stammt aus der July 2021-Ausgabe von Banking Frontiers.
Starten Sie Ihre 7-tägige kostenlose Testversion von Magzter GOLD, um auf Tausende kuratierte Premium-Storys sowie über 8.000 Zeitschriften und Zeitungen zuzugreifen.
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Finance gears up for festivities
BFSI companies are charging their online and omnichannel strategies with personalized festive deals this season:
Non-cash transactions can touch a phenomenal level by 2028
Capgemini Research Institute’s World Payments Report 2025 highlights the era of account-to-account an instant payments:
The Confluence of Artificial Intelligence and Cybersecurity: AI as the Game Changer
In an increasingly interconnected world, safeguarding our digital assets has become paramount. Enter the dynamic duo: Cyber security and Artificial Intelligence (AI).
A new trinity in digital lending space
Three platforms in the lending space are poised to change the way lenders offer credit and borrowers access funds in India:
Finance gears up for festivities
BFSI companies are charging their online and omnichannel strategies with personalized festive deals this season:
Small MFI, International Engagements
Mitrata Inclusive Financial Services in the midst of transformation growth
MFIs: Big Impact Big Changes,
Even as MFIs are fueling economic growth for the underprivileged, what is interesting is that they are transforming themselves in areas like HR, technology, funding, leadership, collections, and more. Banking Frontiers presents the initiatives and initiatives at 9 such organizations:
Climate Risk Forum for CROS
Excerpts from a discussion on shaping the future of climate change resilience in India:
Seamless Supply Chain Finance
Deep insights emerge from this fireside chat at NBFC's Tomorrow Conclave.
Star Health sees strong demand from the IT sector
Biju Menon, Chief Business Officer at Star Health Insurance, looks at the evolution of employee health insurance from multiple perspectives: