YES Bank Crunches Tat Using RPA, Plans Further 30% Reduction Through AI/Ml

Ritesh Pai, chief digital officer at YES Bank, provides updates on the digital initiatives at the bank that are shaping a superior customer experience:

Mehul Dani: How has YES Bank adapted itself to the digital age in terms of customer offerings?

Ritesh Pai: YES Bank has pioneered several technological advances to revolutionize the banking experience in India. We have been at the forefront in the digital payments segment in India, building a state-of- the-art ecosystem- geared with futuristic payment wallet, widely accepted UPI enablers, quick plug & play API Banking systems and peer-to- peer payment facilitators through incubation of start-ups like PayKey. YES Bank believes in staying ahead of the innovation curve by enabling the entire ecosystem to benefit from A.R.T (Alliances, Relationships, Technology) – our approach to helping our customers experience world-class digital Banking innovations.

How are AI bots bringing transformation in banking?

Chat-bots would be game changers in the industry and provide major competitive advantage to banks based on speed of learning and pace of implementation.