New Biz Models

BUSINESS ARE INCREASINGLY ADOPTING SAFER AND SMARTER WAYS OF MANUFACTURING AND DELIVERING SERVICES

- JOE C. MATHEW

In the midst of the covid-19 lockdown, Siemens India, which makes turbines and turbo compressors, motors and generators, transformers, and advanced medical imaging equipment, had to commission some machines in far-off locations. On normal days, its engineers would have flown to each site and got the machines up and running. With air, rail and road travel not possible due to the lockdown, it had to work remotely, using a technology that wasn’t the first choice of many of its clients until that moment. The Siemens engineers, sitting in their homes, looked at the digital imprint of the machine which was captured in real-time through a 3D-glass worn by a person at the site. Directions were given remotely, for example, which wire needs to be connected where just as the engineer would have done sitting inside the machine at the site.