THE GAME CHANGERS

Going beyond offering traditional hard and soft services, Pradeep Lala, MD & CEO, Embassy Services explains how facility management has the potential to explore new horizons and highlights how the company is creating value in an ever-changing business environment

- RASHMI NAICKER

Launched in 1993, as a subsidiary of the Embassy Group, the facility management firm – Embassy Services – is now working towards a vision of becoming one of the most formidable entities in the IFM industry. The company, which was initially established as an in-house unit to manage the group’s residential and commercial portfolio across the country, over the past couple of years, has expanded its purview across the Indian real estate sector, offering state-of-the-art, technologically advanced FM services.

Standing out from the crowd is no easy feat, particularly if you’re in the service industry. In a market saturated with dozens of companies, each delivering varying degrees of expertise, it can be a challenge to distinguish yourself. However, with its innovative solutions, automated processes, and service interface, Embassy Services accomplished its expansion into this segment with élan to successfully carve out a niche for itself in this burgeoning sector.

As the managing director and the CEO of Embassy Services, it’s easy to perceive the sense of pride Pradeep Lala has when he talks about the growth of the company and the principles it stands by.

What is your opinion about the evolution of the FM sector in India?