At Every Level

Executive director linda wills believes that teamwork is extremely important for the provision of quality healthcare, and management engagement with all levels of OT&P healthcare staff helps achieve this.

- Ellie Featherston

Executive Director Linda Wills knew of the two founding partners of OT&P Healthcare prior to starting work with the clinic group. Dr Tim Trodd and Dr David Owens had set up their first clinic in 1994, and their reputation was well known in Hong Kong. Linda recognised it would be a good place to work, due to the culture of the company, which was concern for patients and staffin equal measure.

Although OT&P had already secured accreditation for quality management, Linda’s initial goals for the company involved attaining clinical accreditation. This was successfully achieved in 2010, when OT&P became the first clinic group in Hong Kong to receive accreditation from the Australian Council on Healthcare Standards. Linda is currently working with the Hong Kong Department of Health (DOH) to ensure OT&P is in line with recent standards introduced by the government in 2019. COVID-19 permitting, she hopes DOH staff will be able to visit soon to see that OT&P has achieved all the standards and can be certified.

“We obviously have infection control policies, and we do risk assessments around infection control, but COVID-19 has made us focus more, with the special circumstances around social distancing and limiting close contact,” Linda says. “We have had to look at being adaptable and how we can make changes in the clinic so that we can still see patients and ensure it’s safe for the patients and staff.