Health Care That Cares

Ramsay Sime Darby health care’s flagship hospital CEO Trish Hogan shares how innovation and digitalisation are key to remaining a first choice for its customers.

- Julie Cooper

NAME:

Trish Hogan

COMPANY:

Ramsay Sime Darby Health Care

POSITION:

CEO of SJMC & ADMC

LOCATION:

Kuala Lumpur, Malaysia

What do you get when you cross one of the world’s largest hospital operators with one of Asia’s largest conglomerates? Well, when it comes to Ramsay Sime Darby Health Care (RSDH), you get a powerful force of “people caring for people”. More than a motto, it’s what sets this leading healthcare provider apart from the competition.

“Around the world, health care is pretty much the same. You basically have the same issues and the same problems – maybe just a different focus on some of the more local diseases,” says Trish Hogan, CEO of RSDH’s Subang Jaya Medical Centre (SJMC) and Ara Damansara Medical Centre (ADMC). “But apart from that, it’s really all about caring for and looking after the customers. And for Ramsay Sime Darby and Ramsay hospitals across the world, our whole drive is that we’re people caring for people.”

That caring isn’t just for its patients either; it’s inclusive of the entire RSDH team as well. “Our people’s wellbeing is the most important factor,” she says. “If you look after your people, then generally, everything else falls into place. That’s why education and training of our staffis essential.”