It is a very true statement that giving great customer service can be a very difficult task but however, it is not impossible. Always treat your customers the way that you would like to be treated in the same situation and you will find the key to giving quality service to your customers.
Great customer service means you are left with happy customers. These kinds of customers will always remain loyal to your company for the rest of their lives and demand that every person they know will patronise your business. They are your best advocates, giving your company the word-of-mouth advertising and buzz you couldn’t buy with a thousand advertisements. These kind of happy customers you have won over don’t just materialise out of thin air as these happy customers are made by happy employees.
So how does one get these happy employees, the kind that would willingly bend over backwards to help a customer? While there might not be a nice, clean formula to handle this kind of situation, there is an easy way going about it by empowering them. You should give your employees the power to take care of the customer and there are very high chances that your employees will go out of their way to do exactly that. If your employees have to track down a manager any time they want to do what everyone involved knows is right the right thing to do, your company’s customer service will never be anything more than mediocre.
Trust people
Diese Geschichte stammt aus der January 2017-Ausgabe von The Observer of Management Education.
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Diese Geschichte stammt aus der January 2017-Ausgabe von The Observer of Management Education.
Starten Sie Ihre 7-tägige kostenlose Testversion von Magzter GOLD, um auf Tausende kuratierte Premium-Storys sowie über 8.000 Zeitschriften und Zeitungen zuzugreifen.
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Workload Management: Why Is It Essential In The 21st Century
The workload management is the procedure of distributing the work among the employees of the organization.
THE CHANGING ROLE OF THE FACULTY MEMBERS OF B-SCHOOLS
Teachers of the day of yore. Mentors of yesterday.
‘‘The goal is to inspire and empower students to be the best they can be''
- Dr. Sivakumar Alagumalai, Professor and Dean (Undergraduate – Global)
Work on your presentation skills
“Everything can sell if you have the ability to sell it” In the field of management you need to have good skills of presentation. PPT presentation is important for Advertisement, Management, and business etc.
Slow and steady job growth
Five reasons why manufacturing careers will flourish with the growth of innovation and globalisation
Setting an alternative route
Want to study an MBA but don’t want to spend thousands of dollars in tuition fees? there are several ways you can get a degree or take MBA courses at no cost.
Right approach!
A millennial employee is one who has a diverse set of opinions, is fascinated by new technologies and is collaborative by nature. the most distinctive feature of these new-age employees is their approach towards work, which is quite different from the generations before them.
For Heighten Performance
“A man who refuses to admit his mistakes can never be successful”
Leadership vs Management
Leadership and Managers are two widely discussed topics.
ELEVATING THE HUMAN EXPERIENCE IN WORK AND BUSINESS IS THE MOOD OF THE MOMENT
The human experience: and that too while conducting business activities.
