We live and work in the Age of Disruption. Disruption is not only about finding a unique commercial model or rethinking the way a particular industry operates, but can be simply about how the entire experience of interacting with a business or entity has been transformed.
This experience is what keeps a customer engaged, satisfied, and coming back for more. The only difference in this age is that the definition of the customer has been expanded to include anyone who expects a certain quality and standard of service, and in a business environment, includes employees as well. Think about this – while your sales teams are out there bringing in new customers and keeping the existing ones satisfied, the sales team is also a customer to the product team, who are in turn customers to the procurement and partner team, who want quick and efficient service from the finance team, and so on.
This internal disruption is what takes the business world by surprise most often. Spending all your effort and focus on making your customer happy, when your employees and partners are dissatisfied with systems and processes, is a recipe for disaster. This 360-degree vision for a transformed experience brings together all departments within the business to identify their areas of transformation and develop their offering and service mix. Technologies have changed the way businesses operate and decisions are made. Customer Experience has become an indispensable layer at every level, which can’t be ignored while dealing with internal audience also.
Diese Geschichte stammt aus der July 2017-Ausgabe von Voice and Data.
Starten Sie Ihre 7-tägige kostenlose Testversion von Magzter GOLD, um auf Tausende kuratierte Premium-Storys sowie über 8.000 Zeitschriften und Zeitungen zuzugreifen.
Bereits Abonnent ? Anmelden
Diese Geschichte stammt aus der July 2017-Ausgabe von Voice and Data.
Starten Sie Ihre 7-tägige kostenlose Testversion von Magzter GOLD, um auf Tausende kuratierte Premium-Storys sowie über 8.000 Zeitschriften und Zeitungen zuzugreifen.
Bereits Abonnent? Anmelden
Can US AI copyright law impact Indian policymaking?
The proposed Act suggests compensating original creators for content that is used to train Gen Al. This can be a good middle ground for many in tech to follow
Rise of the connected cars
Advanced features like 5G, IoT, and AI are reshaping the automotive industry in India, promising enhanced mobility and safety for drivers
Navigating chaos: Securing trust in digital communication
Amid rising fraud risks, CPaaS tools offer a lifeline. SMS, though vulnerable, remains pivotal for real-time alerts in a chaotic digital landscape
The silent communication warhorse
While 5G grabs the headlines, 4G LTE quietly fuels global mobile networks, enabling high-speed Internet and IoT growth with wide adoption and growth potential
HPE Launches Wi-Fi 7 APs for enhanced connectivity and security
Hewlett Packard Enterprise launched Wi-Fi 7 access points (APs), boasting up to 30% more wireless traffic capacity than competitors.
Getting ready for the great Indian switch
India's mobile landscape is undergoing a shift: from feature phones to feature-rich, affordable smartphones, driven by consumers' desire for a better user experience
Net neutrality takes a right turn again
Led by Biden's commitment to protecting the Open Internet, the recent FCC decision has brought the Net Neutrality debate back to the front
It is time to ghost the AI dating bots
As mobile apps and AI dating bots surge in popularity, addressing pressing concerns about privacy, data manipulation, and transparency is paramount
Will voice interfaces ever take off?
Voice as a primary user interface has shown flickers of promise but has never taken off. Today, with AI at hand, it is still failing to go mainstream
Mega deals paper some cracks for in-turmoil IT firms
Amid the tricky financial year 2023-24, IT firms saw losses in Pack revenue from their telecommunications clients-suggesting that a rejig could be in order