At a panel discussion on ‘How Technology is Impacting the Hospitality Industry’ during the 28th edition of Food Hospitality World (FHW) in Bengaluru, general managers of leading hotels in the Garden City opined that it is important to integrate technology with people
Every industry today is using technology to drive business and growth and the hospitality industry is no different. From keyless room access to cloud-based management and seamless check in/out, hotel companies are adopting technologies to keep pace with their guest requirements, especially the millennials who are well travelled and tech savvy.
During the 28th edition of Food Hospiatlity World in Bengaluru this June, a Hospitality Think Tank of general managers discussed ‘How Technology is Impacting the Hospitality Industry’. The panelists included Mahesh Pillai, GM, The Zuri Bangalore; Nicholas Dumbell, GM, Marriott Hotel Whitefield; Saurabh Gahoi, area GM, Bangalore region, Lemon Tree Hotels and J P Menon, GM, St Marks Hotel Bangalore.
The millennial guest
Opening the discussion, Dumbell said, “Technology is is all about what works and what doesn’t. Millennials are the future. They are all tech savvy. They love technology but they also love hospitality. So while the next big thing is opening the room door with technology, we must not forget that hospitality is all about the personal touch and here in India we have the luxury of large manpower. So we must use it.”
Diese Geschichte stammt aus der July 16-31, 2016-Ausgabe von Food & Hospitality World.
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Diese Geschichte stammt aus der July 16-31, 2016-Ausgabe von Food & Hospitality World.
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