The report found that the Veterans Health Administration spent nearly $7 million to purchase 10,000 phones with unlimited prepaid calling plans but that 85% of the phones gathered dust. As a result, it lost $1.8 million in wasted data plan costs. The inspector general also found that $571,000 was wasted on data plans due to poor oversight of its purchase of nearly 81,000 iPads.
The smartphones and iPads were purchased as part of the efforts to increase homeless veterans’ access to telehealth, a program that saw video visits increase from about 2,500 in February 2020 to 38,000 in September 2020. The veterans were enrolled in a Department of Housing and Urban Development VA Supportive housing program.
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