Have you messed up? An effective apology requires four crucial steps to make sure things get back on track.
1 Understand exactly what you did wrong and how that made the other person feel.
What are you apologising for? Your first responsibility is to communicate clearly that you understand the mistake you've made. Your apology will not make sense if you're not sure exactly what you did wrong or why the other person is upset with you. If you do not agree with what you've been accused of, calmly talk about it further, rather than trying to placate the other person with the words they want to hear.
2 Understand and communicate why you behaved that way.
Diese Geschichte stammt aus der May 23, 2022-Ausgabe von New Zealand Woman's Weekly.
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Diese Geschichte stammt aus der May 23, 2022-Ausgabe von New Zealand Woman's Weekly.
Starten Sie Ihre 7-tägige kostenlose Testversion von Magzter GOLD, um auf Tausende kuratierte Premium-Storys sowie über 8.000 Zeitschriften und Zeitungen zuzugreifen.
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