Secured Measures

We often forget few incidences in life that were even sometimes life threatening and become complacent over the period of time. Few incidences which have devastated the hotel industry in the past should never be forgotten, as a reminder for us to remain cautious. Security is of utmost importance for the hotel not only for the safety of the guest but also the reputation of the hotel.

In a world increasingly sundered by fanaticism, criminals seem to have made hotels their prime targets in the recent years. The footfalls of high profile guests and foreign tourists have made hotels attractive targets for these people to grab instant media attention. In the backdrop of such a precarious scenario, the question of hotel security has assumed prime importance in the business of hospitality.

Hotel security is now no longer viewed only as an issue of protecting the property and lives of some individuals. It is also of great relevance in protecting and projecting a nation's image as a business and leisure destination among the international tourists. The failure of the security agencies compounded the woes of the hotel owners, made the lives of the guests at India's hotels more prone to danger, and has also contributed to giving a severe setback to India's tourism image.

However, amidst the mayhem created by the fanatics, many often tend to forget that the scope of hotel security is much wider. While some guests may recount the horrifying experience of an armed attack at a glitzy bar, credit card frauds are also not that uncommon.

Right from preventing a pickpocket to averting a possible terrorist strike, the exhaustive list of hotel security is too elongated to discuss in detail. Nevertheless, must try to touch base with some of the aspects regarded crucial in the hotel security management.

Three important aspects that deserve highest attention in hotel security management are preventive measures, training facilities and crisis management policies.

The Challenges of Prevention