Training & Retaining Workforce for Hotel's Success

Success of a hotel depends on the manpower. Staff, from the receptionist, who is the first step of the guest towards his hospitality during the stay, to the attendant who handles his luggage during his departure, help in the guest being attracted by the property and compelling him to stay at the same hotel on his future trips to the destination. The employees, it may be said, are the backbone or the mainstay for a hotel's success.

- Ashok Malkani

The hotels have thus to ensure that the employees remain loyal and dedicated to the property. Since there is lack of sufficient trained employees in the industry the problem of employees unflinchingly opting to skip from one hotel to another is common. Ashok Malkani delves on why it is important to train the employees and also probes on their aspirations and needs and other aspects to help in retaining them so that the property continues to prosper.

Advancement Opportunities

Hospitality brands are keen on improving employees' engagement and satisfaction. One of the requisites of the employees is the advancement opportunities. They are also apt to opt for other establishments due to the difference in salaries. So how do hotels tackle these issues to help in their retention programme?

Aditya disclosed, "From our 15+ years of association with 12,000+ hotels across 100+ countries, we can attest that the sector is rich with advancement opportunities for ambitious and committed professionals. The global nature of the hotel industry opens up opportunities for international career advancement for those willing to relocate the hotel industry offers fertile ground for entrepreneurship for those inclined towards creating their path. With experience and industry knowledge, many professionals venture into starting their hospitality businesses, from boutique hotels to hospitality consulting firms. Thus the industry provides ample opportunity for advancement."