RESERVE RIGHT
Hotelier India|October 2022
Hospitality reservation systems are moving into the realm of guest-facing technology even as they consolidate room availability positions.
BINDU GOPAL RAO
RESERVE RIGHT

Originally designed and operated by airlines, the reservation system was later extended for use by travel agencies and global distribution systems (GDSS) to book and sell tickets for multiple airlines. With time it got introduced in hotels too. The system now processes online reservations made via the hotel's website and then passes this information to the hotel's backend so that the information can be easily accessed. Bookings are then managed by hotel staff. With the boom of the millennial traveller, now more than 700 million people are expected to book primarily online by 2023, so having an online reservation system is key to reaching a wider audience.

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