'We have seen over 30% improvement using CoPilot'
Business Standard|August 19, 2024
Fintech firms in India have been at the forefront of adopting new technologies to offer the best user experience. Fintech major Razorpay leveraged it to emerge as one of the leading players in the sector. AJINKYA KAWALE speaks with MURALI BRAHMADESAM, head of engineering and chief technology officer (CTO) at the digital payments firm, to know more about the company's technology shifts, focus on security, and use of artificial intelligence. Excerpts from the video interview
AJINKYA KAWALE speaks with MURALI BRAHMADESAM,
'We have seen over 30% improvement using CoPilot'

There is greater regulatory oversight over fintech firms now. How can technology keep up with evolving regulatory requirements?

The Reserve Bank of India (RBI) is a progressive regulator that looks at customer trust as a key aspect. We don't think regulation is a burden, and we should be operating regardless of it. In case of Razorpay, given that we have been at this for a while, I have added more rigour to it in the past two years. Regulations may change based on the need.

We have an ambition to go to multiple geographies, and it can get more complicated. We're all up for it.

Does focus on regulatory compliance redirect budgets from innovation & R&D?

I don't think so. These are all basics. I don't think the regulation is asking something out of the ordinary. For instance, we were able to prove that our systems continue to work even when the server fails. We are constantly injecting failure to the system so that it can adapt to it.

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