Retailers dial phone makers over claims settlement delay
Financial Express Mumbai|March 09, 2024
SMARTPHONE COMPANIES SUCH as Samsung, Oppo, Xiaomi, Vivo, and realme, on Friday received communications from over 150,000 mobile phone retailers across the country over delay in claims settlement.
JATIN GROVER
Retailers dial phone makers over claims settlement delay

The retailers, through the All India Mobile Retailers Association (AIMRA) have asked the companies to settle claims which includes retailer margins, upgrade offers, cashbacks, freebies for consumers, etc, required to boost smartphone sales - within 15 days of the end of such scheme or offer, and the date effective price drops.

The issue assumes significance in the sense that retailers face a significant challenge with their money getting blocked in claims, leading to substantial delays of 30-90 days in getting their dues. This in a way blocks their working capital, thereby affecting their financial position.

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