'We create a framework for humans and AI to co-exist'
Financial Express Mumbai|July 11, 2023
INTERVIEW: RIJU VASHISHT, Chief Growth Officer, Genpast
Sudhir Chowdhary
'We create a framework for humans and AI to co-exist'

The drive towards digitisation has given a boost to India's IT and business process management (BPM) industries. In particular, rapid adoption of enterprise-wide data, cloud and AI in the past few years, coupled with rising demand for a technically skilled workforce, have been critical value-creation levers for the BPM industry, says Riju Vashisht, Genpact's chief growth officer & global business leader for transformation services and enterprise sales. In a recent interaction, she discusses with Sudhir Chowdhary some of the key factors behind India's success in the BPM space, and unravels what the future holds for this sector.

Excerpts:

How is Genpact leveraging data driven insights to cater to changing needs of its clients?

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