National Highways cancelled 59,007 penalty charge notices (PCNS) in the year after it switched to a new provider to manage payments for the south-east England crossing, Freedom of Information figures obtained by the PA news agency show.
That is compared with 3,595 during the previous 12 months.
The total value of the 59,007 PCNs at the point of issue was £4.1 million, as each was £70, reduced to £35 if paid within 14 days.
The Dartford Crossing consists of a bridge and two tunnels, which connect Thurrock in Essex with Dartford in Kent.
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Confident signs from new coach
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'We will never forget you'
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