Shield telcos from liability even if AI blocks messages: Vi

NEW DELHI : Telecom service providers should be shielded from any liability even if legitimate communication is inadvertently blocked by artificial intelligence or machine translation (AI-ML) systems, which were designed to block unsolicited calls and messages considering that the Telecom Regulatory Authority of India (Trai) had mandated telcos to deploy such technologies to curb spamming, Mathan Babu, Vodafone Idea’s chief information security officer and data privacy officer said in an interview.

- Gulveen Aulakh 

 

India’s third-largest carrier has already harnessed AI-ML to craft a solution for blocking spam without directly deploying an AI-ML engine. That said it will take some more time to fully deploy AI-ML system as telcos are expecting some initial obstacles such as the accidental filtering of bona fide messages, incorrectly identified as spam.

“Deploying any specific AI/ML model in live requires validation against large data sets and is still work in progress. Models have high chances of blocking true positives and any decisions on AI/ ML has to be carefully assessed and can be proceeded only when there is immunity from both the data set owner and the regulator," Babu said.