Reports indicate that the elderly passenger, who arrived on an Air India flight from New York, had requested a wheelchair at Mumbai airport. However, he decided to walk alongside his spouse, who was also on a wheelchair, due to heavy demand for wheelchair assistance. Tragically, he collapsed during the immigration process and subsequently passed away.
The DGCA stated that Air India failed to inform about any action taken against the responsible employee(s) or submit corrective measures to prevent such incidents in the future. Earlier this month, the DGCA issued a show cause notice to Air India, to which the airline submitted its response on February 20.
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