Motor vehicle insurance attracted the highest number of complaints South from African short-term insurance policyholders last year. For those with longterm insurance cover, funeral policy benefits were the biggest bone of contention.
This is according to the 2023 joint annual report of the ombuds for short-term and long-term insurance, which was published on Wednesday.
Edite Teixeira-Mckinon, CEO of the ombud for short-term insurance (Osti), says approximately 40% of all complaints were related to motor vehicle insurance.
"The majority was accident-related claims that the insurers had declined based on exclusions in the particular policy." Most of the exclusions resulted from speeding, followed by misrepresentation or non-disclosure at the time of taking out the policy, during its term, or when the claim was submitted.
The second-highest number of complaints (25%) emanated from homeowner claims that had also been rejected due to exclusions.
Under this category, the highest number of complaints came from claims related to acts of nature at 44.7%. In 2022, these complaints were 45.1%.
The report states that claims were rejected based on "gradual deterioration, lack of maintenance, wear and tear and defects in design or construction".
Diese Geschichte stammt aus der June 29, 2024-Ausgabe von The Citizen.
Starten Sie Ihre 7-tägige kostenlose Testversion von Magzter GOLD, um auf Tausende kuratierte Premium-Storys sowie über 8.000 Zeitschriften und Zeitungen zuzugreifen.
Bereits Abonnent ? Anmelden
Diese Geschichte stammt aus der June 29, 2024-Ausgabe von The Citizen.
Starten Sie Ihre 7-tägige kostenlose Testversion von Magzter GOLD, um auf Tausende kuratierte Premium-Storys sowie über 8.000 Zeitschriften und Zeitungen zuzugreifen.
Bereits Abonnent? Anmelden
England feel the heat
SOUTHGATE: SEVERE PRESSURE TO CHANGE TACK AGAINST SWITZERLAND
Vinales breaks track record
Spaniard Maverick Vinales (above) broke the Sachsenring track record in yesterday's practice session ahead of tomorrow's German MotoGP, while Marc Marquez suffered a heavy fall.
Sainz admits suffering from stress
Ferrari's Carlos Sainz (right) said on Thursday that he is suffering from stress caused by the time-consuming task of finding a team for next season.
F1 rivals still mates
COLLISION: VERSTAPPEN & NORRIS MAKE UP AFTER AUSTRIAN GP DRAMA
Methodical new leader for Britain
He is centre-left party's most working-class leader.
Sailing with the Cape winds
All work and no play makes Jilly a silly girl - so this Jilly is counting the sleeps to her playtime before she goes truly dilly.
Biggest test ahead for GNU
Phew! The government of national unity (GNU) was almost stillborn.
No holiday for Joe Biden
Many Democrats hungry for a replacement.
Kinshasa's lack of public transport drives people mad
Cable car, urban rail link or ring road - Kinshasa has big plans for alleviating its traffic chaos but for now, travelling into the megacity remains a daily headache for millions of people.
'I am God's mistake...'
'I no longer had the world at my feet, so I hanged myself.'