IVRS system to collect feedback on public services
The Free Press Journal|December 02, 2024
Govt plans to expand the IVRS system to collect feedback on various public services provided by departments like revenue, municipal, and electricity
IVRS system to collect feedback on public services

The Andhra Pradesh government has taken a significant step towards improving governance and public service delivery by implementing a direct feedback mechanism.

The government has decided to seek feedback from citizens on various government schemes, programs, and policies.

The novel approach involves using an Interactive Voice Response System (IVRS) to directly contact beneficiaries of government schemes. Through these computer-based phone calls, the government aims to gauge the effectiveness and quality of its programs. Beneficiaries will be asked to rate the schemes based on their experience and provide feedback on aspects like accessibility, efficiency, and overall satisfaction.

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