In a report titled Final boarding call, the organisation calls for a major overhaul of travel sector rules to ensure operators are held to account when they treat passengers badly.
Since international travel restrictions were lifted for arrivals to the UK, airlines have struggled to meet demand – with up to 200 flight cancellations on some days.
The report says that after "the chaotic start to the 2022 holiday season" some airlines are "seemingly ignoring their legal obligations to help passengers with rerouting and rebooking, while other holidaymakers have struggled to get refunds".
It cites example of cancellation emails and letters BA issued to passengers following an IT failure in April 2022 that "make no mention of compensation rights".
Which? says: "BA is required by law to offer passengers whose flights it has cancelled re-routing to their destination at the ‘earliest opportunity'.
Diese Geschichte stammt aus der June 30, 2022-Ausgabe von The Independent.
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Diese Geschichte stammt aus der June 30, 2022-Ausgabe von The Independent.
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