This Easter, holidaymakers are unwitting guinea pigs
The Independent|April 15, 2022
Going places? The UK's busiest railway station, London Waterloo, yesterday
SIMON CALDER
This Easter, holidaymakers are unwitting guinea pigs

In normal times, the failure in the middle of the day of the Ryanair reservations system would constitute a top must-read story. As passengers tried vainly to check in online, Europe's biggest budget airline was temporarily obliged to allow them the luxury of collecting a boarding pass at the airport without the usual £55 fee.

Yet yesterday, as the UK's transport infrastructure creaked under the pressure of millions of travellers desperate to be elsewhere, the IT foul-up at Europe's biggest budget airline merited a mere sidebar.

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