Amazon suit accuses global ring of stealing millions in fake refunds

Amazon has accused an international organisation, including customers and several former employees, of conspiring to steal millions of dollars in online products through fraudulent refunds.

In a lawsuit filed on Dec 7 in the United States District Court in Seattle, the online retailer accused the group, called Rekk, of perpetrating the fraud between June 2022 and May 2023. The lawsuit includes more than 20 named defendants and 20 unnamed individuals.

According to the suit, Rekk is a large player in an underground industry of fraudsters who "have created illegitimate 'businesses' offering fraudulent refunds to individuals around the world who are knowingly engaging with and participating in the fraud" to get expensive products free.

The 44-page complaint said Rekk marketed itself through social media channels like Reddit and encrypted messaging app Telegram as a paid service that allowed users to buy products from online retailers and pretend to return them, keeping both the product and the refund.

In the suit, Amazon said more than a dozen fraudulent refunds were issued from June 2022 to May 2023 for expensive items including laptops, gaming consoles and a 24-karat gold coin, and that at least seven former Amazon employees - described as "insiders" - accepted thousands of dollars in bribes to process reimbursements for products that were never returned.

Rekk impersonated Amazon customers, used phishing messages to obtain credentials, manipulated systems through unauthorised access and bribed employees to grant refunds, according to the suit. The employees, Amazon said in the filing, gave more than US$500,000 (S$670,000) worth of fraudulent returns.