Commuters slightly happier with public transport

Survey shows satisfaction with waiting time up the most; fewer happy over bus reliability

- Christopher Tan

Commuters were marginally happier with bus and train services in 2022 than in 2021, according to an annual poll by the Public Transport Council PTC).

In the survey covering 5,029 commuters aged 15 and above, the PTC found that 92.7 per cent were satisfied with public transport services, with a mean score of 7.8 out of 10. This compared with 92 per cent and a score of 7.8 out of 10 in 2021.

The poll, which counts any score above six as satisfied”, found that satisfaction with waiting time improved the most, with a 4.1 percentage point gain, followed by customer service, with a 3.5 percentage point gain.

Satisfaction over reliability, however, slipped by 0.5 percentage point dragged down by a 2.4 percentage point drop in bus service reliability, which was partially offset by a 1.5 percentage point rise in MRT service reliability.