Crystal Cruises Bats for Indian Luxury MICE Market
Travel Trade Journal|October 2023
For over three decades, Crystal Cruises has been synonymous with award-winning, white-gloved service and luxury cruises. Last year, A&K Travel Group acquired the Crystal brand and its two luxury vessels, Crystal Serenity and Crystal Symphony, ushering in a new chapter at Crystal Cruises. Matthew Boutwell, Senior Director, Charter and Incentives, Crystal Cruises, and Ajay Vinayak, CEO, Palomino Hospitality, PSA for Crystal Cruises in India, shared with TTJ their thoughts and vision for the luxury cruise MICE opportunity that the India market offers.
Gurjit Singh Ahuja
Crystal Cruises Bats for Indian Luxury MICE Market

Elucidate upon the USPs of Crystal Cruises appealing to Indian travellers.

Matthew: Crystal is positioned perfectly in the Indian market due to our onboard offerings and unique port of calls that make us unique. We do not have set dining times in our main dining room, allowing guests to craft their holiday in a manner that best suits them. We also stand by our delivery of exceptional service, which our Indian guests expect when looking for a luxury outbound MICE cruise operator. Our onboard product is all-inclusive in nature so that our guests and MICE attendees can come on board and enjoy all of our food and drink offerings without worrying about any extra costs, along with free unlimited Wi-Fi.

Could you highlight some key trends and developments in the cruise industry?

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