IT Firms & Their Re-Invention Mantra

BFSI companies have always indicated that they received great support from IT companies, especially in times of crisis, so that they could keep their operations normal, their customers happy and satisfied.

Banking Frontiers queried CEOs of select BFSI-focussed IT companies and fintech to understand how they are re-inventing themselves from employee and customer perspectives so that their innovative models stay relevant. We posed 5 questions to them:

(i) The most important lesson you have learnt from your successes in attracting talent to join your organization.

(ii) The most important lesson you have learnt from your failures/difficulties to attract talent to join your organization.

(iii) The most important lesson you have learnt from your successes in attracting new customers.

(iv) The most important lesson you have learnt from your failures/difficulties in attracting new customers

(v) Briefly describe how you have applied these lessons and made quantitative and qualitative improvements in operations, strategies, communications, training, etc.

And their responses are collated to sum up their strategies into this 5-part cover story:

New Vistas for Engaging Talent

The ways of acquiring talent and making productive use of the talent have changed as a result of the pandemic. CEOs of tech and fintech companies reveal their revised strategies:

It is simple to say that when organizations hire the right talent and treat them well, they will work efficiently and stay longer. But there are nuances in attracting the right talent at the right time. How can organizations gain a magnetic touch when it comes to recruiting and retaining talent and how do chief executives contribute to framing the right policies and practices in this regard?