An HSBC Report reveals that blending the best technology with the power of people will be the difference between good and great when it comes to customer experience
A new report offers a glimpse into the future of a career in banking, predicting six surprising new types of jobs and how the digital revolution will evolve the role of people in the workforce.
“Many of the roles and job titles of tomorrow are unknown to us today,” said Stuart Milne, CEO, HSBC Malaysia. “One thing is certain, however - artificial intelligence will not replace human intelligence. Blending the best technology with the power of people will be the difference between good and great when it comes to customer experience.”
According to research done by International Data Corporation (IDC), the current Artificial Intelligence (AI) adoption rates stand at 14% across Southeast Asia as compared to just 8% last year within the region. Malaysia’s AI adoption rate specifically stands at only 8.1%. This indicates that even though Malaysia is slightly behind compared to other Southeast Asian countries, 34% of organisations in Malaysia are moving towards digital transformation within the next two years. Industries like banking, manufacturing and healthcare in Malaysia are already seeing the positive impact of embedding AI and are now looking for more opportunities to integrate technology into their businesses.
Commissioned by HSBC, Human Advantage: The Power of People, analyses the challenges and opportunities facing the banking industry to predict six roles of the future:
MIXED REALITY EXPERIENCE DESIGNER
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