Overview:
In recent months, few readers have been able to avoid interaction with conversational platforms. At home, we have watched Alexa giving an applause in TV adverts, we have used Siri to find a playlist or, perhaps received the latest Smart Speaker as a birthday gift.
The workspace has been no different. The excitement is palpable – for the first time since computers became personal, we are adopting a newer and more natural way of interacting with machines, using speech instead of keyboards. In the coming months, conversational platforms will be all likelihood, be at the centre of the transition in our business landscape.
What is happening?
In the last few years, advances in NLP and AI along with availability of excellent software libraries such as NLTK and spaCy have enabled compelling use cases for conversational platforms. The more promising use cases relate to enhancing productivity and experience for employees and customers. For example, employees can now log their leave using chatbots, customers can interact with virtual assistants to resolve issues quickly or the sales force can review their dashboard with just voice commands. The focus of these efforts has generally been a limited one - to automate processes or reduce costs, although to be fair, many of these are still at an early stage in their service lifecycle.
Esta historia es de la edición July 2019 de CIO Review.
Comience su prueba gratuita de Magzter GOLD de 7 días para acceder a miles de historias premium seleccionadas y a más de 9,000 revistas y periódicos.
Ya eres suscriptor ? Conectar
Esta historia es de la edición July 2019 de CIO Review.
Comience su prueba gratuita de Magzter GOLD de 7 días para acceder a miles de historias premium seleccionadas y a más de 9,000 revistas y periódicos.
Ya eres suscriptor? Conectar
Cognitive Fashion Design Using AI And Automation
Fashion Industry is one of the top contributors to Global GDP and amongst the highest employment generator.
Blockchain-Based Cybersecurity For IoT
Arumani Subramanian completed AI/ML Information Technology from IIIT Hyderabad and Bachelor of Technology in Computer Science from Pondicherry Engineering College. His keen interest circles around making business profitable by digital innovations, and mapping digital pathway. He is an expert of Blockchain, RPA with right use cases and leads a team of architects and solutions team.
Artificial Intelligence & The Disruptive Chatbot
Chatbot Technology has always been a game changer whether it’s content, data or e-commerce - businesses underwent change to survive due to the changing consumer perception, business value and convenience.
How Financial Services Companies Are Striving Through The Data Age
With experience in account management, corporate account management, and regional sales direct, he is leading the firm.
RPA IN ACTION IN THE FINANCIAL SECTOR
A renowned professional in artificial intelligence, investment banking, managing consulting and profitability delivery, in the industry for 20+ years and consultations for 10+ Fortune 500 organizations.
PayNearby
DETERMINED TO CREATE A DIGITALLY FORWARD AND FINANCIALLY INCLUSIVE NATION
A SNEAK PEAK ON – BLOCKCHAIN TECHNOLOGY
Let’s begin this conversation by focusing on the fundamental aspect, i.e. by ‘Defining Blockchain.’
Impact Of Algorithms On Society
A common dystopian science fiction future is where the robots take over the world.
MULTIPLYING OPPORTUNITIES IN BIG DATA ANALYTICS
The advent of modern computer networks and the democratization of information has exponentially multiplied the amount of digital data being generated.
OMDENA
INTRODUCING NEW FRONTIERS OF PROBLEM SOLVING WITH AI