Startek believes in providing equal and engaging opportunities to its millennial workforce
According to the 2011 Census, 2.1 percent of India’s population falls under Persons with Disabilities or PwDs. The rate of literacy among them is low at 14.62 percent, while employment is at 36 percent, and that too mostly in the unorganised sector. In this context, Startek, a customer experience solution provider, is providing PwDs equal opportunities for training and employment, and helping eradicate the stigmas associated with disabilities.
US-headquartered Startek has clients in industries such as telecom, technology and media, and helps them better engage with their customers, through 61 BPO offices in 13 countries. Recently, it has been moving into high-growth verticals such as retail, ecommerce and finance, as well as into new geographies.
Startek entered India in July 2018 following its merger with Mumbaiheadquartered Aegis, a customer experience solution provider that was established in 1992 and had a presence in nine countries. The merger was aimed at reaching new and growing markets, implementing multi-lingual operations and new technology, and operating diverse teams for global customers.
Esta historia es de la edición August 16, 2019 de Forbes India.
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