Given the competition in the market, hotels these days strive for the best to stand out and to earn guest loyalty. Hospitality Talk sought views from select hotels to understand how they are earning brownie points from their customers.
YEARNING AN EXPERIENCE
In today’s highly competitive market, it is imperative to build guest loyalty as each guest is different and is yearning for an experience rather than just a stay in another hotel room. Today’s travellers, led by the passionate millennial are looking for memory making experiences in their travels.
Loyalty programmes are often mistaken as Reward Programmes which they are not, as travellers do not choose a hotel based on the number of previously accumulated nights, they choose a hotel or a chain to stay based on their experience and recognition that they receive. People connect with people and that is what makes the difference. We at Hyatt are passionate about our purpose to care for people and ‘World of Hyatt’, our loyalty programme, is just that. World of Hyatt is built on the simple idea that a little understanding goes a long way - listening, noticing, extending a meaningful gesture can make all the difference in assisting our guests to be their best. Understanding also inspires loyalty. World of Hyatt connects people, places, and experiences at the heart of our world.
WOW FACTOR
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Esta historia es de la edición July 2017 de Hospitality Talk.
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Technology vital post COVID
The recent DDP Digital Conclave titled ‘The Post Pandemic Reset’ focused on hospitality and how technology would play a major role in a reset for the post-COVID world.
Local experiences
There will be more challenges along the way. However, COVID-19 has shaped the industry for a better, sustainable and enriching future, says Patrick Taffin, Assistant Dean, SHMS Leysin.
IHE GOES PHYSICAL
India’s one of the largest B2B hospitality expos, the four-day IHE 2021, opens on September 24 at IEML, Greater Noida and will be a 100 per cent ‘physical show’.
FHRAI-IHM GETS NCHMCT AFFILIATION
NCHMCT affiliation FHRAI-IHM has become the first private institute managed by FHRAI to be affiliated with the National Council of Hotel Management & Catering Technology (NCHMCT), Noida.
On the road to recovery
The food delivery market is dominated by Swiggy and Zomato, sharing 85 percent of the total market between them, says the India Food Service Delivery Report 2021.
Focus on feedback
Domestic tourism has emerged as a sustainable segment to watch out for especially in post-pandemic business recovery scenarios, says Pankaj Gupta, General Manager, Holiday Inn Jaipur City Centre.
HOMESTAY IN THE HIMALAYAS
Invoking the grandeur and nobility of the Raj era, Jungle House – a boutique homestay in Shimla, Himachal Pradesh – opens its doors for guests.
Cautiously optimistic
Pinning Raffles Udaipur on Accor’s global map, Kerrie Hannaford, VP – Commercial, Accor India & South Asia talks about raising the bar with immersive hospitality and emotional luxury.
ACQUISITION MODE
Click Hotels by Suba has acquired 35 hotels across 22 new destinations in India. By 2023, the hospitality conglomerate targets to cross 3,000+ rooms.
A complete solution
Built on the airspace of a conventional railway station, The Leela Gandhinagar reflects the vision of modern India, says Jaideep Anand, Vice President and General Manager, The Leela Gandhinagar.
