Winning Brownie Points For Guest Loyalty
Hospitality Talk|July 2017

Given the competition in the market, hotels these days strive for the best to stand out and to earn guest loyalty. Hospitality Talk sought views from select hotels to understand how they are earning brownie points from their customers.

Winning Brownie Points For Guest Loyalty

YEARNING AN EXPERIENCE

In today’s highly competitive market, it is imperative to build guest loyalty as each guest is different and is yearning for an experience rather than just a stay in another hotel room. Today’s travellers, led by the passionate millennial are looking for memory making experiences in their travels.

Loyalty programmes are often mistaken as Reward Programmes which they are not, as travellers do not choose a hotel based on the number of previously accumulated nights, they choose a hotel or a chain to stay based on their experience and recognition that they receive. People connect with people and that is what makes the difference. We at Hyatt are passionate about our purpose to care for people and ‘World of Hyatt’, our loyalty programme, is just that. World of Hyatt is built on the simple idea that a little understanding goes a long way - listening, noticing, extending a meaningful gesture can make all the difference in assisting our guests to be their best. Understanding also inspires loyalty. World of Hyatt connects people, places, and experiences at the heart of our world.

WOW FACTOR

Esta historia es de la edición July 2017 de Hospitality Talk.

Comience su prueba gratuita de Magzter GOLD de 7 días para acceder a miles de historias premium seleccionadas y a más de 9,000 revistas y periódicos.

Esta historia es de la edición July 2017 de Hospitality Talk.

Comience su prueba gratuita de Magzter GOLD de 7 días para acceder a miles de historias premium seleccionadas y a más de 9,000 revistas y periódicos.

MÁS HISTORIAS DE HOSPITALITY TALKVer todo
Technology vital post COVID
Hospitality Talk

Technology vital post COVID

The recent DDP Digital Conclave titled ‘The Post Pandemic Reset’ focused on hospitality and how technology would play a major role in a reset for the post-COVID world.

time-read
6 minutos  |
September - October 2021
Local experiences
Hospitality Talk

Local experiences

There will be more challenges along the way. However, COVID-19 has shaped the industry for a better, sustainable and enriching future, says Patrick Taffin, Assistant Dean, SHMS Leysin.

time-read
2 minutos  |
September - October 2021
IHE GOES PHYSICAL
Hospitality Talk

IHE GOES PHYSICAL

India’s one of the largest B2B hospitality expos, the four-day IHE 2021, opens on September 24 at IEML, Greater Noida and will be a 100 per cent ‘physical show’.

time-read
2 minutos  |
September - October 2021
FHRAI-IHM GETS NCHMCT AFFILIATION
Hospitality Talk

FHRAI-IHM GETS NCHMCT AFFILIATION

NCHMCT affiliation FHRAI-IHM has become the first private institute managed by FHRAI to be affiliated with the National Council of Hotel Management & Catering Technology (NCHMCT), Noida.

time-read
2 minutos  |
September - October 2021
On the road to recovery
Hospitality Talk

On the road to recovery

The food delivery market is dominated by Swiggy and Zomato, sharing 85 percent of the total market between them, says the India Food Service Delivery Report 2021.

time-read
4 minutos  |
September - October 2021
Focus on feedback
Hospitality Talk

Focus on feedback

Domestic tourism has emerged as a sustainable segment to watch out for especially in post-pandemic business recovery scenarios, says Pankaj Gupta, General Manager, Holiday Inn Jaipur City Centre.

time-read
3 minutos  |
September - October 2021
HOMESTAY IN THE HIMALAYAS
Hospitality Talk

HOMESTAY IN THE HIMALAYAS

Invoking the grandeur and nobility of the Raj era, Jungle House – a boutique homestay in Shimla, Himachal Pradesh – opens its doors for guests.

time-read
1 min  |
September - October 2021
Cautiously optimistic
Hospitality Talk

Cautiously optimistic

Pinning Raffles Udaipur on Accor’s global map, Kerrie Hannaford, VP – Commercial, Accor India & South Asia talks about raising the bar with immersive hospitality and emotional luxury.

time-read
4 minutos  |
September - October 2021
ACQUISITION MODE
Hospitality Talk

ACQUISITION MODE

Click Hotels by Suba has acquired 35 hotels across 22 new destinations in India. By 2023, the hospitality conglomerate targets to cross 3,000+ rooms.

time-read
2 minutos  |
September - October 2021
A complete solution
Hospitality Talk

A complete solution

Built on the airspace of a conventional railway station, The Leela Gandhinagar reflects the vision of modern India, says Jaideep Anand, Vice President and General Manager, The Leela Gandhinagar.

time-read
2 minutos  |
September - October 2021